mangle Platform Privacy Notice
This page describes what we collect when you use mangle and how we keep that data protected. When you open the mangle app on Android, log in via iOS browser, or access our desktop site, you share certain information with us—your account credentials, payment details, game activity, and device identifiers. We process this data to run the platform, verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with applicable law.
Our privacy practice is built on transparency. We do not sell your personal data to marketers. We do not use your game history for advertising outside the mangle platform. We encrypt sensitive information and store it securely. We retain your data only as long as necessary to serve your account and comply with legal retention periods. This policy outlines what we collect, how we use it, your rights, and how to contact us if you have concerns.
We are committed to protecting your privacy while operating a compliant gaming platform. Our data practices reflect both industry standards and the regulatory requirements of the jurisdictions where we operate.
What Data We Collect on mangle
We collect several categories of data when you create a mangle account and use our platform. First, we collect account information: your full name, email address, phone number, date of birth, and physical address. We request this information during account registration and KYC verification.
Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we receive transaction details including the payment method you used, the amount deposited, and confirmation of the transfer. We do not store your full card numbers or wallet passwords; those are handled directly by the payment provider's secure gateway.
Third, we collect gameplay data. Every time you participate in a sportsbook market, live-dealer table, slot game, or esports bet, we log your selections, stakes, outcomes, and balance changes. We store this data to calculate payouts accurately and to maintain your account history.
Fourth, we collect device and usage data. We log your IP address, device type (Android / iOS / desktop), browser version, app version, and the time and duration of your sessions. This information helps us troubleshoot technical issues, prevent fraud, and understand which platforms are most heavily used.
How We Use Your Data on mangle
We use the data we collect for specific, legitimate purposes. First, we use account information to verify your identity, comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations, and manage your account. We cross-check your identity documents against your name and email to confirm you are who you claim to be before allowing withdrawals.
Second, we use payment information to process your deposits and withdrawals securely. When you deposit via mobile banking or a bank transfer, we route your transaction through a payment processor, and we log the confirmation in your account history. We use this data to prevent fraud and to comply with financial-transaction reporting requirements in the jurisdictions where we operate.
Third, we use gameplay data to calculate payouts, maintain your account balance, and generate your session and transaction history. This data is essential to the operation of the platform—without it, we could not track your balance or settle bets fairly.
Fourth, we use device and usage data for security and platform improvement. We analyze login patterns to detect unauthorized access attempts. We review crash logs to fix bugs. We assess which payment methods and game categories are most popular so we can prioritize development.
We do not use your data for marketing purposes outside the mangle platform. We do not sell your personal information to third-party marketers. We do not use your game history to build profiles for sale to advertisers. The only exceptions are situations where local law requires us to disclose data to law enforcement or regulatory bodies.
We at mangle keep your personal data protected and use it only for the purposes you can see and understand—account management, payment processing, gameplay, and fraud prevention.
Third-Party Data Processors and International Transfers
Our mangle platform relies on third-party service providers to operate. Our payment processors handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment transactions. These processors receive your payment information directly and apply their own privacy policies. We recommend reviewing their policies before making a deposit. Our cloud hosting provider stores our servers and backups; your data may be stored outside Indonesia. Our email service provider sends verification codes and account notifications. Each of these processors has signed a data-processing agreement committing them to protect your data according to our standards.
We do not control these third parties' internal privacy practices, but we require them contractually to protect your data with encryption and access controls comparable to our own. If a processor experiences a breach, we require them to notify us immediately so we can assess the impact and notify affected users if necessary.
How Long We Retain Your Data on mangle
We retain your account data while your account is active. When you close your mangle account, we retain your transaction history, identity documents, and payment records for a legal retention period—typically three to five years—to comply with anti-money-laundering and tax-reporting obligations in our operating jurisdictions. After this period, we delete or anonymize your data so it cannot be linked to you personally.
We retain gameplay logs and session records for as long as your account exists, so you can review your history anytime. If you request deletion of your account, we begin the data-deletion process, but we retain transaction records as required by law.
Your Rights Regarding Your Data on mangle
You have rights over your data. You can request a copy of all personal data we hold about you—your account information, payment history, gameplay logs, and device records. You can request correction of inaccurate information. You can request deletion of your account and associated data, subject to legal retention requirements. You can object to certain data uses, such as profiling or automated decision-making.
To exercise these rights, contact our support team at the email address listed at the end of this policy. We will respond to data-access requests within a reasonable timeframe, typically within thirty days. We will process correction requests promptly. We will advise you of any legal reasons we cannot delete your data, such as anti-money-laundering record retention.
Security Practices on mangle
We use industry-standard security measures to protect your data. All communication between your device and our servers is encrypted using SSL/TLS protocols. Your password is hashed using a one-way encryption algorithm so we never store it in plain text. Your identity documents, submitted during KYC verification, are encrypted and stored separately from your game account and balance ledger.
Our servers are protected by firewalls and regular security audits. We limit employee access to personal data—only staff members who need the data to perform their roles can access it. We have data-breach response procedures in place: if we detect unauthorized access, we investigate immediately, secure the affected systems, and notify affected users and regulators as required by law.
That said, no security is absolute. We cannot guarantee your data is immune to breach if an attacker targets you personally or compromises a payment processor. We recommend using a strong, unique password on mangle and enabling two-factor authentication if available. Never share your mangle password with anyone.
Cookies and Tracking on mangle
Our website and app use cookies and similar tracking technologies to remember your login session, store your language preference, and measure how you use the platform. These cookies are essential to basic functionality—without them, you would need to log in every time you navigate to a new page. We also use analytics cookies to count page views and measure traffic patterns; this helps us identify which pages or games are most popular.
We do not use cookies to track you across websites outside mangle. We do not permit third-party advertisers to place tracking cookies on mangle. Our analytics provider (if any) sees only aggregated, anonymized data—not individual user identities.
You can control cookies through your browser settings. If you disable cookies, some mangle features may not work properly. We do not use cookies to build a profile of your interests for sale to marketers.
Children and Minors on mangle
Our mangle platform is not intended for use by minors. We do not knowingly collect data from anyone under the age of legal majority in their jurisdiction. If we discover that a minor has created a mangle account, we will close the account and delete associated data. Parents or guardians who believe a minor has registered on mangle should contact our support team immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email and display a notice on the mangle platform. Your continued use of mangle after changes take effect indicates your acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed about how we handle your data.
Contact Us About Privacy on mangle
If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach, contact our support team:
- Email: [email protected]
- Support hours: Standard business hours, Jakarta timezone
- Response time: Typically within 5–10 business days
We will respond to privacy inquiries promptly and work to resolve any concerns about how we handle your personal data. If you believe we have violated your privacy rights and are unable to resolve the issue directly with us, you may have the right to lodge a complaint with the data-protection authority in your jurisdiction.
We at mangle maintain this privacy policy to protect your personal data while running a compliant gaming platform. Your privacy is a core commitment we keep.
Summary – Our Privacy Commitment
We collect account, payment, gameplay, and device data to operate mangle securely and fairly. We use this data only for account management, payment processing, gameplay, fraud prevention, and regulatory compliance. We do not sell your data to marketers or use your game history for advertising. We encrypt sensitive information, limit employee access, and maintain security practices aligned with industry standards.
You have the right to access, correct, and delete your data, subject to legal retention requirements. We retain your data only as long as necessary. We notify you of material privacy-policy changes and respond to privacy inquiries within a reasonable timeframe. Our services are available only where local law permits, and your privacy rights vary by jurisdiction.
If you have questions about how we handle your personal data or wish to exercise your rights, contact our support team. We remain committed to protecting your privacy while serving players across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where mangle operates.